Frequently Asked Questions

Everything you need to know about your Ra Uru Hu shopping experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 5-7 business days for domestic orders and 10-14 days for international shipping.

What is your return policy?

We accept returns on all unworn and unwashed items with original tags within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.

Are your garments sustainably produced?

At Ra Uru Hu, we prioritize ethical manufacturing. Our collections are produced in limited runs to reduce waste, using organic cotton and recycled materials whenever possible.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team.